Your well-being is our goal

Responsible Gaming – Your complete guide to safe and healthy gaming at 999xo

Gaming should be a source of fun and entertainment – never stress or hardship. 999xoResponsible Gaming is central to everything we do at 999xo. Your well-being and safety are always our top priority.

Join Safely Get Help

Our commitment

Gaming is for entertainment only – not a financial solution

Set your own deposit limits with ease

The right to take a break at any time

Help is available in complete confidence

For 18+ only

6 core principles of responsible gaming

The foundation of a safe and enjoyable gaming experience at 999xo

Stick to your time limits

Set a time limit for yourself before every gaming session. Use the session timer on 999xo to easily keep track of how long you've been playing.

Set your budget in advance

Only play with money you can afford to lose without it affecting your daily life. Chasing losses by placing bigger bets is dangerous.

Keep a recreational mindset

Always treat gaming as entertainment, not a source of income. Celebrate wins, but don't let losses get to you – that's the healthy mindset.

Take regular breaks

Playing for extended periods without a break leads to mental fatigue. Take at least 10 minutes off every hour. If needed, take a full day or even a week away.

Talk to family and friends

If you have concerns about your gaming, talk openly with someone you trust. Reaching out for help is a sign of strength, not weakness.

Don't hesitate to ask for help

999xo's support team is here to help – completely free and strictly confidential. If you're experiencing any issues with your gaming, don't hesitate to reach out.

Our protection tools

999xo puts you in control of your gaming – all these tools are completely free to use

Accessible

Set deposit limits

Set your own daily, weekly, or monthly deposit limits. Any reduction takes effect immediately. If you want to increase your limit, a 24-hour waiting period applies.

Daily limit: starting from a minimum of BDT 500
Weekly and monthly limits can also be set
Decreasing limits takes effect immediately; increasing limits involves a delay

Flexible

Cooling-off period

Need a breather? Want to step back for a while? Activate a cooling-off period to take a break of anywhere from 24 hours to 30 days. You won't be able to log in to your account during this time.

Options of 24 hours, 7 days, 14 days, or 30 days
Bonus communications are also paused while the exclusion is active
Automatically released once the time limit expires

Strong

Self-Exclusion

For a longer break, activate self-exclusion to close your account for anywhere from 3 months to 5 years. During this period, 999xo will not contact you.

Options of 3 months, 6 months, 1 year, or 5 years
Early cancellation is not available
All promotional communications will be stopped

Smart

Loss Limit

Gaming will automatically stop once your losses reach a set amount. This tool is highly effective at preventing you from chasing losses.

Daily, weekly, or monthly loss limits
Account automatically locked when the limit is reached
Automatically resets the next day / week / month

Awareness

Session Timer & Reminders

Turn on the session timer to keep track of how long you've been playing. You'll receive a reminder when it's time to take a break.

Settings ranging from 30 minutes to 4 hours
Alerts are sent via pop-up notifications
Ability to view session history

Analytics

Gaming history & reports

View detailed reports to better understand your gaming habits – how much time you're spending, how much BDT you're wagering, and which games you play the most. Staying informed helps you make smarter decisions.

Monthly gaming summaries are available by email
Detailed betting, wins & losses history
Easy to read on a graphical dashboard

Warning signs of problem gambling

If you notice any of the following signs in yourself or someone you know, it may be time to seek help. These can be early warning signs of problem gambling.

⚠️

Chasing losses to win back money

Chasing losses – placing bigger bets to recover money you've lost – is one of the clearest warning signs of problem gambling.

⚠️

Losing focus on family or work

If gaming is harming your relationships with family or friends, affecting your career, or causing you to be dishonest, it's time to take notice.

⚠️

Spending beyond the set budget

If you set a budget before each session but consistently find it hard to stick to, that's a warning sign.

⚠️

Feeling restless when not playing

Feeling restless, anxious, or irritable when you're not playing is a sign of addiction.

⚠️

Gaming with borrowed money or debt

Borrowing money or taking funds from others to gamble is an extremely dangerous situation.

Check yourself

Answer the questions below honestly. If most of your answers are "yes", it may be a good idea to seek help.

1Did you spend more than your budget last month?

Yes, often Sometimes No, never

2Do you feel the urge to keep playing after a loss?

Often Sometimes Never

3Do you hide your gaming from your family?

Yes Sometimes No

4Do you feel unsettled when you're not playing?

Yes Sometimes No

5Is gaming affecting your work or studies?

Yes A little No

What should you do if most answers are "Yes"?

No need to worry. Contact the 999xo support team or activate self-exclusion. Asking for help takes courage.

How to activate the protection tools

Set your gaming limits in just a few steps

Log in to your 999xo account

Go to Profile Settings

Click on your profile icon in the top right corner and select "Account Settings".

Open the "Responsible Gaming" tab

Find the "Responsible Gaming" option in the Settings menu.

Choose the tools you need

Deposit limit, loss limit, session timer, or self-exclusion – choose whichever tool suits your needs.

Set your limits and save

Enter the amount or time and confirm. Limits take effect immediately.

!How to reach direct support

If you're unable to activate self-exclusion online or need urgent assistance, contact us directly. The 999xo support team will handle your request with complete confidentiality.

Live Chat – Instant support, 24/7

Email: [email protected]

Response time: instant via Live Chat

Fully Confidential

All conversations relating to responsible gaming are kept completely confidential. Your identity and personal information will never be disclosed.

18Age Verification & Child Protection

999xo Strictly for adults (18+). We take firm measures to prevent underage gaming.

Age verification is mandatory at the time of registration.
Additional verification may be requested at any time if there is any doubt.
Parents are advised to use well-known filtering software to prevent minors from gaining access.

If a minor is identified

If a minor is found to be gaming, their account will be immediately closed and any deposited funds will be refunded.

FAQ

The most frequently asked questions about responsible gaming

No. Self-exclusion is a serious commitment and cannot be reversed before the chosen period ends. This rule is intentional – it's designed to prevent impulsive decisions. Once the period expires, you will be able to use your account again.

Decreasing your deposit limit takes effect immediately. However, if you wish to increase your limit, there is a mandatory 24-hour waiting period – giving you time to reconsider your decision. This is an intentional safety measure.

Absolutely. 999xo's dedicated responsible gaming team is always ready to help. Reach out via live chat or email – all conversations are kept strictly confidential. We're here to help, not to judge.

Yes, your account balance remains completely safe during a cooling-off or self-exclusion period. No deposits or gaming will be permitted during that time, but your balance will be fully intact once the period ends.

If you suspect someone you know is struggling with a gaming problem, start by speaking with them compassionately. Listen without judgment, let them know about 999xo's responsible gaming tools, and encourage them to reach out to the support team if needed.